Refund policy

At TA·ZA, we want you to feel confident in every purchase and enjoy every cup.

Because our coffee products are food items and are prepared and shipped to preserve freshness and quality, all coffee sales are final. We do not accept returns or exchanges for coffee products once an order has been processed and shipped.

Coffee Products

We do not accept returns, exchanges, or refunds for coffee products, including opened or unopened bags, except in cases where the item arrives damaged, defective, or incorrect.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at orders@tazaroast.com
 and include:

your order number
a brief description of the issue
clear photos of the product, packaging, and shipping label

We will review the issue and, if appropriate, may offer a replacement, store credit, or refund at our discretion.

Accessories

Unused accessories may be eligible for return within 14 days of delivery, provided they are:

unused
in original condition
in their original packaging

To request a return for an accessory, please contact orders@tazaroast.com
 within 14 days of delivery. If your return is approved, we will provide return instructions.

Unless the item arrived damaged, defective, or incorrect, return shipping costs for accessories are the responsibility of the customer.

Non-Returnable Items

We do not accept returns for:

coffee products
opened or used accessories
items returned more than 14 days after delivery
final sale or clearance items, if marked as such
Undeliverable, Rerouted, and Unclaimed Packages

Please make sure your shipping address is accurate at checkout.

TA·ZA is not responsible for packages that are rerouted, misdirected, or not delivered due to an incorrect or incomplete address provided by the customer, or due to delivery changes made after shipment.

If a package is returned to our roastery because it was undeliverable, refused, or not claimed, we reserve the right to charge additional shipping, handling, and retrieval fees before reshipping the order.

If a package is delivered to a carrier access point, hold location, pickup point, or similar facility and is not picked up within the carrier’s allowed time, TA·ZA is not responsible for reshipping, replacing, or refunding the order.

Refunds

Approved refunds for eligible accessory returns will be issued to the original payment method after the returned item has been received and inspected.

Original shipping charges are non-refundable, except when the return is due to our error or an item arrived damaged or defective.

Contact Us

For any questions regarding your order, please contact us at:

orders@tazaroast.com